Shareholder FAQs
- Company details
Cape plc
Registered address
47 Esplanade
St Helier,
Jersey,
JE1 0BDRegistered number
108031 (Jersey)
Cape’s Registrars
Cape’s Registrars are Capita and they may be contacted as follows:
General Registrar Communication
T: 0871 664 0300 (Calls cost 10 pence per minute plus network extras.)
(from outside the UK: +44 (0) 20 8639 3399)
Lines are open Monday - Friday, 8.30am - 5.30pm UK time
F: +44 (0) 20 8639 2220
ssd@capitaregistrars.comAddress: Capita Registrars (Jersey Limited)
12 Castle Street
St Helier
Jersey
JE2 3RT
Channel IslandsShareholder Portal Enquiries
T: 0871 664 0391
(Calls cost 10 pence per minute plus network extras.)
(from outside the UK: +44 (0) 20 8639 3367)
Lines are open Monday - Friday, 9am - 5.30pm UK time
shareportal@capita.co.uk - Shareholding and share price
Online
Through Capita, our Registrars, we provide an online shareholder service that allows our private shareholders, who have fully registered for online services, to view their account information and holding balances, get a current valuation and also amend account details online.
By Telephone
You can call Capita’s Shareholder Helpline on 0871 664 0300 to check your shareholding (Calls cost 10p per minute plus network extras, lines are open 8.30am - 5.30pm Monday to Friday UK time). Please ensure when you call Capita you confirm (a) that shares are held in Cape plc (b) the name and address that the holding is in and (c) the investor code.
Please note Capita are unable to confirm share prices over the telephone, however you can calculate the value of your shareholding on our website.
- Dividend payments
Online
Through Capita, our Registrars, we provide an online shareholder service that allows our private shareholders, who have fully registered, to view their account information and the details of dividends that have been paid to them online.
By Telephone
You can call Capita’s Shareholder Helpline on 0871 664 0300 to check details of dividends that have been paid to you from Cape (Calls cost 10p per minute plus network extras, lines are open 8.30am - 5.30pm Monday to Friday UK time). Please ensure when you call Capita you confirm (a) that shares are held in Cape plc (b) the name and address that the holding is in and (c) the investor code.
- Investor code or shareholder reference
Your ‘Investor Code’ can be found on your share certificates, share account statements, dividend vouchers or proxy cards.
If you are unable to find your investor code, you can call Capita’s Shareholder Helpline on 0871 664 0300 who will be able to send your investor code to you via the post (Calls cost 10p per minute plus network extras, lines are open 8.30am - 5.30pm Monday to Friday UK time)(From outside the UK: +44 20 8639 3367). Please ensure when you call Capita you confirm (a) that your shares are held in Cape plc and (b) the name and address that the holding is in.
- Lost and/or replacement required
Lost and/or replacement Share certificate
Please write to Capita to advise that your share certificate(s) is/are missing and Capita will send you a letter of indemnity for completion.
When you write to Capita to advise that you share certificate(s) is/are missing, please ensure the following information is included in your letter:
- State the name of the company in which you have lost your share certificate(s).
- Write your full name and address. If you have recently moved please include details of your previous address.
- State your investor code – this can be found on dividend statements.
- List the number(s) of the certificate(s) that is/are missing (if possible).
If you do not know the number(s) of the missing certificate(s) please provide the number(s) of any certificates still in your possession. Please also state if the certificate(s) is/are lost or stolen.
If the certificate(s) is/are stolen, Capita will require the Crime Reference Number as issued by the Police before they can issue a letter of indemnity. - Sign the letter – for a joint holding at least one of the named shareholders must sign the letter.
Where the value of the missing certificate(s) is/are valued in excess of £100, cover is needed to support the indemnity form. Capita may be able to find cover on your behalf in which case the administration fee may increase. Capita will send you full details of what is required with the letter of indemnity.
Once the completed letter of indemnity and cheque for the relevant fee is returned to Capita, a duplicate certificate will be issued to the registered address, unless we are instructed otherwise.
If you wish to sell your shares, some Stockbrokers will accept the completed indemnity as cover for the missing certificate.
Any transfers/sales using a certificate as cover where the certificate has been reported lost/stolen will be rejected unless the Letter of Indemnity is returned with a letter confirming that the certificate has been found and enclosing payment for the administration fee. The register will then be amended to reflect that the certificate(s) has/have been found.
Lost and/or replacement Tax Voucher
Please write to Capita Registrars giving details of the Tax Voucher(s) that require replacing.
When you write to Capita, please ensure the following information is included in your letter:
- State the name of the company for which you require the Tax Voucher(s).
- State the relevant dividend payments date(s) applicable to the Tax Voucher(s).
- Write your full name and address exactly as it is recorded on the Register of Shareholders – this can be seen on your share certificate.
- State your investor code – this can be found on your share certificate.
- Sign the letter – for a joint holding at least one of the named shareholders must sign the letter.
- Include a cheque made payable to Capita Registrars Limited for the administration fee (see below).
Lost and/or replacement Dividend cheque and statement
For replacement dividend cheques and statements (dividend warrants), please write to Capita Registrars giving details of the dividend cheque and statement that you need a replacement for.
When you write to Capita, please ensure the following information is included in your letter:
- Write your name and address exactly as it is recorded on the Register of Shareholders – this can be seen on your share certificate or an old dividend statement.
- State your investor code – this can be found on your share certificate or an old dividend statement.
- State the name of the company in which you are a shareholder.
- Include the required administration fee where applicable.
If the value of the original dividend cheque is over £30, a fee is applicable to cover administration costs. Details of these fees are available from Capita. You will need to include a cheque for the fee made payable to Capita Registrars Limited with your letter.
- Change of shareholder details
Change of address
Online
Through Capita, our Registrars, we provide an online shareholder service that allows our private shareholders, who have fully registered for online services, to change their address online for a particular company.
By post
Private and corporate shareholders can advise of a change of address by post. You can write to Capita with the following details:
Full shareholder name, new address, old address and details of the companies in which the shares are held.
Please ensure that the change of address request is signed by all shareholders.
Change of name
Instructions for Private Shareholders
Changes of name must be sent to Capita in writing. Write to Capita advising of your change of name and clearly stating:
Full details of both your old and new names. Ensure that you give your old name exactly as it is recorded on the Register of Shareholders – this can be seen on your share certificate or dividend statement.
Your investor code – this can be found on your share certificate or dividend statement.
The names of the companies in which you hold shares (where Capita Registrars is the Share Registrar).
Enclose with your covering letter:
Share certificate(s) representing your total holding. Plus one of the following as appropriate:
An original Marriage Certificate.
An original Deed Poll.
A Statutory Declaration – is acceptable if it bears both your old and new signatures.
If a married woman wishes to revert to her maiden name after divorce we require:
A copy of the decree absolute together with her marriage certificate (to confirm her maiden name).
OR
A copy of the decree absolute together with her birth certificate if the marriage certificate is not available.
Instructions for corporate shareholders
Write to Capita stating the information shown in the list above (as for private shareholders) and also including:
An original of the Certificate of Incorporation on Change of Name.
Share certificate(s) representing the total holding.
Death of a shareholder
The documentation required to register the death of a shareholder is dependant on the type of shareholding. Write to Capita advising of the death of the shareholder. Ensure that you:
State the full name, address and investor code of the shareholder (as shown on their share certificate).
State the name of the company in which they hold shares.
Enclose with your covering letter the following documentation:
If the account is held solely in the name of the deceased, enclose:
Sealed copy Grant of Probate or Letters of Administration. For Scottish residents the equivalent document is a Certificate of Confirmation. For offshore registered companies the Grant of Probate must come from the relevant offshore court e.g. Jersey or Guernsey.
Share certificate(s) representing the total holding.
Alternatively if Probate (or the equivalent) is not being sought due to the small value of the estate, you can apply to use Small Estate Procedure. Please contact Capita for more information on this or if you require the relevant forms for Small Estates.
If the account was held jointly with another person enclose:
Death Certificate.
Share certificate(s) for amendment.
- Electronic Communication
Through Capita, our Registrars, we provide an online shareholder service which provides Shareholders with the ability to receive documents electronically. If you choose to receive documents electronically you will receive notification by email or post each time we publish new shareholder documents on our website. You can view or download them at your own convenience. You can at any time change your means of communications either by writing to Capita Registrars or by accessing the online shareholder service.
The benefits of receiving shareholder documents in this manner include quick and easy access to information and reduced costs for Cape. - Share transfers, selling and buying shares
Transferring shares to another person
- Complete a stock transfer form available from Capita.
- Arrange for the collection and payment of stamp duty if applicable. If you require advice in respect of stamp duty you can telephone the UK Stamp Taxes Helpline on 0845 603 0135.
- Post to Capita Registrars at the above address your stock transfer form with share certificate(s) covering at least the number of shares to be transferred.
Buying or selling shares online
If you would like to deal in Cape shares please contact Josh Ross Field at Hargreave Hale Limited on 020 7009 4919 or via email jr@hargreave.com
Authorised and Regulated in the UK by the Financial Services Authority, no 209741.
Donating shares to charity (ShareGift)
What can you do with small parcels of shares that are often uneconomical to sell? One option is to donate unwanted shares to ShareGift, the UK share donation charity.
ShareGift (registered charity no. 1052686) specialises in accepting donations of small holdings of shares. The shares are reregistered into the charity’s name, collected until there are enough to sell and the proceeds are used to make donations to other UK charities. ShareGift has already donated millions of pounds to hundreds of different UK charities as a result. ShareGift can also assist you with any larger, tax-efficient gifts of shares you may wish to make to charity.
To find out more, visit www.sharegift.org.
- Dividend and interest payments
Dividends Online
Through Capita, our Registrars, we provide an online shareholder service that allows our private shareholders, who have fully registered, to view their account information and the details of dividends that have been paid to them online.
By Telephone
You can call Capita’s Shareholder Helpline on 0871 664 0300 or from outside the UK: +44 20 8639 3367 to check details of dividends that have been paid to you (calls cost 10p per minute plus network extras, lines are open 8.30am - 5.30pm UK time Monday to Friday). Please ensure when you call Capita you confirm (a) that shares are held in Cape plc (b) the name and address that the holding is in and (c) the investor code.
Setting up or changing a dividend mandate
Having dividend payments paid straight to your bank account helps to maximise the interest you earn by ensuring the dividend is paid straight to your designated bank account on the dividend payment date. Other advantages include:
Your dividend can still be paid directly to your bank account even if you forget to notify us of a change of address prior to a dividend being paid.
The risk of misappropriation is minimised.
You don’t need to visit your bank to manually bank a cheque.
Online
We provide an online shareholder service that allows private shareholders, who have fully registered for online services, to set up or amend a dividend mandate online for a particular company.
By post
When you write to Capita, please ensure the following information is included in you letter:
- Full shareholder name, address, details of the companies the shares are held in.
- The Bank Sort Code, Bank Account Number (or Roll Number if your account is held at a Building Society) to which you want your dividends mandated to.
- If the dividends are being mandated to a third party – have your Bank/Building Society stamp the completed form to verify the details stated are correct.
- The mandate instructions must be signed by all joint shareholders.
In the case of a Corporate Shareholder, the mandate instructions should be stamped by your Bankers, and signed by the appropriate number of authorised signatories with the capacity of each signatory stated.
Replacement dividend cheque and statement
For replacement dividend cheques and statements (dividend warrants), write to Capita giving details of the dividend cheque and statement that you need a replacement for.
When you write to Capita, please ensure the following information is included in your letter:
- Write your name and address exactly as it is recorded on the Register of Shareholders – this can be seen on your share certificate or an old dividend statement.
- State your investor code – this can be found on your share certificate or an old dividend statement.
- State the name of the company in which you are a shareholder.
- Include the required administration fee where applicable. Details of the administration fees can be found on Capita's website.
Charge for Replacement Dividend cheques and statements
If the value of the original dividend cheque is over £30, a fee is applicable to cover administration costs. You will need to include a cheque made payable to Capita Registrars Limited with your letter. Details of the administration fees can be found on Capita's website.
- Administration fees
List of fees and charges for shareholder services are detailed on the FAQs section of Capita’s website, please click here to view.
- Investor contacts
Cape plc
Sarah Howson
T: + 44 (0)20 3178 5498
F: + 44 (0)20 3178 5499
investors@capeplc.comFinancial Public Relations
M:Communications
34th Floor, 1 Ropemaker Street
London, EC2Y 9HT
United KingdomPatrick d’Ancona or Ben Simons
T: +44 (0)20 7920 2340
simons@mcomgroup.comRegistrars
T: 0871 664 0300 (Calls cost 10 pence per minute plus network extras).
(from outside the UK: +44 (0)20 8639 3399)
F: +44 (0)20 8639 2220
ssd@capitaregistrars.comCape plc is incorporated in Jersey (Registration Number 108031; Registered Office 47 Esplanade, St Helier, Jersey, JE1 0BD, Channel Islands).
- Related material
- External links
- Contact usCapita Registrars – shareholder queries
The Registry, 34 Beckenham Road, Beckenham, Kent BR3 4TU, United Kingdom
T: 0871 664 0300 (Calls cost 10 pence per minute plus network extras)
ssd@capitaregistrars.com