At Cape, we strive for operational excellence – our customers deserve no less.
We have been committed to quality throughout our history. Today, this not only means accreditations to ISO 9001 but a total commitment to quality. The fundamentals of this commitment are the beliefs that:
- Quality is defined by the customer and the only true measure of quality is customer satisfaction;
- Customer satisfaction is best achieved through business relationships in which we develop an intimate understanding of our customer’s needs and are creative and innovative in meeting them; and
- Quality service can only be delivered by well-trained, motivated and empowered personnel supported by the tools needed to do the job right first time, every time.
The services we provide are supported by documented quality standards and procedures and the deliverables measured, evaluated and monitored by planned and ad-hoc assessments. The results of these assessments are implemented into our systems to assist us in improving our service performance.
Each of our contracts has a site-specific quality plan that augments the company’s quality procedures.
We have established a comprehensive system for monitoring and controlling the quality of our work. Specific requirements of the individual contract specification are identified and the procedure is modified if necessary to accommodate further criteria. The formality of the Quality Plan ensures that compliance is established by routine; responsibilities are recognised and discharged automatically.
The Cape quality management system is certified to ISO 9001 and subject to regular independent audit by our certification body (SGS).